Wednesday, June 10, 2009

Add or remove holidays in your Calendar

Microsoft Outlook is the email client included with the Microsoft Office suite. It is designed to operate as an independent personal information manager, as an Internet mail client, or in conjunction with the Microsoft Exchange Server for group scheduling, email, and task management. It manages email, calendars, contacts, tasks, to-do lists, and documents or files on the hard drive. Outlook helps you communicate through email, phone support, and group scheduling capabilities. Outlook also helps you share information by means of public folders, forms, and Internet connectivity.

Outlook juggles scheduling, group ware, personal information (contacts, tasks), email, and documents all in one place, and allows you to create and view information using a consistent interface.

You can find information easily with Windows shortcuts, which let you navigate to any private, public, or file system folders. Outlook Journal helps you find a document based on creation date and name.

Microsoft Office Outlook 2003 includes country/region holidays through the end of 2007. To add holidays for calendar years 2008 through 2012.

Add or remove holidays

Do one of the following:

Add holidays

1. On the Tools menu, click Options, and then click Calendar Options.
2. Under Calendar options, click Add Holidays.
3. Select the check box next to each country/region whose holidays you want to add to your Calendar, and then click OK. Your own country/region is automatically selected.

Remove holidays

1. In Calendar, on the View menu, point to Arrange By, point to Current View, and then click Events.
2. Select the holidays you want to remove. To select multiple rows, press the CTRL key and click subsequent rows.
3. Click Delete Button image on the Standard toolbar (toolbar: A bar with buttons and options that you use to carry out commands. To display a toolbar, press ALT and then SHIFT+F10.).

Thursday, June 4, 2009

Unblock Attachments

Believe it or not but some people are actually creating and sending messages with attachments that will do your computer no good. Yes, you are correct; VIRUSES! There are a lot of file types in which a virus can reside. The most known are executables (programs) and scripts (automated processes). A filename consists out of 2 parts; a name and an extension. The extension is the part of the filename after the dot. For instance the filename document.doc. Document is the name part and doc is the extension part. The last part decides how the file opens. In our example a doc file will open with Microsoft Word.

At the moment there is a limited (but not a definite) list of file extensions that are known to be potential viruses. Outlook takes no changes and blocks these files whether or not it contains a virus because Outlook is not a virus scanner and therefore cannot determine whether the file is save or not. This is actually a good thing; even unknown viruses will be blocked this way! The downside of this is that occasionally you could receive a file that you know is clean but still can’t access. For instance; you receive a little (Flash) game or other program by e-mail.

Click here for the latest list of file types that are blocked by Outlook

Before I tell you how you can still access those attachments you must realize that you are creating a security risk on your computer this way. A good practise is to send these files in a compressed (for instance zip or rar) format. This enables you to scan the file before unpacking and it will also take less inbox space and upload/download time!

Enabling to receive blocked attachments involves changing the registry. I strongly recommend to only edit the registry when you actually receive an attachment and there is no other way in getting that file again in a saver way (in compressed format) and you know for sure that the file is clean. Also change back the registry directly after you saved the attachment. It probably sounds paranoid but you’ll be hitting yourself if you get infected because you “opened the door and invited the virus” yourself.

Alright, here goes;

1. Make sure Outlook is closed.
2. Open your registry editor by opening the Run command and type regedit (regedt32 for Windows 2000)
3. Locate the following key
Outlook 2000 [HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Outlook\Security]
Outlook 2002 [HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook\Security]
Outlook 2003 [HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Security]
Outlook 2007 [HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Security]
4. Go to Edit-> New-> String Value and name the value Level1Remove (case sensitive!)
5. Double-click on the newly created value and enter the extension including the “dot” that you want to open in Outlook. For instance .exe
If you need to enter more than one extension you’ll have to type separate them by a semicolon like this; .exe;.bat;.url
6. Press OK on the input box and close the registry editor
7. When you open Outlook the attachments which hold those extensions aren’t blocked by Outlook anymore.

To let Outlook block those extensions again follow the instructions again but instead of creating the Level1Remove value delete it.

If you are not comfortable with manually editing the registry or prefer easier access to block/unblock attachments you can also use OutlookTools (free).

Again; change back the registry directly after you saved the attachment or you’ll leave a door open for viruses!

Monday, June 1, 2009

Recover Deleted Messages

Exchange server users may be able to recover deleted items using Deleted Items recovery, if the administrator
has it enabled. If it's not enabled, they cannot recover items deleted from Exchange mailboxes.

How Outlook's Deleted Items folder works

A PST is a database. Items are records within the database and there is an index that points to each item. When you empty the Deleted Items folder, Outlook doesn't actually delete the items, it just deletes the items' listings from the index. The item is still in the PST, but unrecoverable because Outlook has no idea where it is without the pointer in the index. The space the item takes up is called "whitespace".

When you Compact a PST, the item is finally removed permanently and the whitespace is recovered, often shrinking the PST by many megabytes. Once the PST has 20% "whitespace", Outlook begins compacting the PST. If the Deleted Items folder contained a lot of messages, Outlook may begin compacting the PST immediately and the items will be deleted forever within a few minutes.

To recover the items which are no longer in the index you need to force Outlook to rebuild the index by causing corruption. You can cause corruption by using a Hex editor to delete some characters from the beginning of the PST file. If you delete the wrong ones you'll cause corruption but not in the index and Outlook won't rebuild the index.

Recover the Deleted Items

If you don't know what a Hex editor is, you probably shouldn't be hex editing anything, but if you want to try, Google for "hex editor" - UltraEdit is probably the best and easiest one to use. Before doing anything to the PST with a Hex Editor, make a copy of the PST, or you may end up losing all of your e-mail.

1.Open the PST in the Hex editor.

2.Delete positions 7 through 13 with the spacebar. Since you're using hexadecimal numbering, this actually clears 13 characters in the following positions:

00007, 00008, 00009, 0000a, 0000b, 0000c, 0000d
0000e, 0000f, 00010, 00011, 00012, 00013
As you clear the characters, the editor displays the code “20” in their position.

3.Save the PST, it is now corrupted.

4.Run the Inbox Repair Tool, SCANPST.exe, to recover the file. Use Windows Search utility to find it.

5. The Inbox Repair Tool creates a backup and repairs the damage and recreates the PST.

Open the new PST in Outlook. The Deleted Items folder should now contain the deleted messages, unless Outlook has already deleted them for good by compacting the PST.

Tuesday, May 26, 2009

Outlook Calendar

Microsoft Office Outlook provides a couple of features that can help you better organize appointments and events and filter the Calendar view to focus on specific items.

Create appointments and events

Just as you would write in a paper-based organizer, you can click on any time slot in the Outlook Calendar and begin typing. New gradient colors makes it easy to quickly see the current day and time. The current time is highlighted with color only in the Day and Work Week views. You can opt to have a sound or message remind you of appointments, meetings, and events, and you can color items for at-a-glance identification.

Organize meetings

Simply select a time on your Calendar, create an appointment, and select people to invite. Outlook will help you find the earliest time at which all the people are free. When the meeting notice is sent to invitees by e-mail, each will receive a meeting request in Inbox. When they open it, Outlook notifies them if the meeting conflicts with an existing item in their Calendar, and they can accept, tentatively accept, or decline your meeting by clicking a single button.

View group schedules

You can create calendars that show the schedules of a group of people or resources simultaneously.

View calendars side-by-side

You can view multiple calendars that you have created as well as those shared by other Outlook users side-by-side.

Link to calendars on Windows Share Point Services sites

If you have access to a Microsoft Windows Share Point Services site, you can view the events lists from that site in your Outlook Calendar. These items will be kept up-to-date and can be viewed side-by-side with other personal or shared calendars.

Manage another user's calendar

With the delegate access feature, one person can use his or her own copy of Outlook to easily manage another person's Calendar.

Thursday, May 14, 2009

iYogi Acquires Clean Machine Inc.

Larry Gordon, Founder of Clean Machine appointed as President Global Channel Sales at iYogi

New York, NY, May 11th, 2009 : iYogi, a global direct to consumer and small business remote technical support provider, today announced it’s acquisition of Clean Machine Inc, a provider of remotely administered PC security and performance management services. Clean Machine will operate as a separate brand under the iYogi services umbrella along with the recently lunched Support Dock ( and its comprehensive range of 24/7 technical support services for computers, printers, MP3 players, digital camera, routers, servers and more than 100 software applications. Larry Gordon, Founder of Clean Machine is appointed as the President of Global Channel Sales for iYogi.

computer repair,help and support

iYogi will integrate technology and innovation that Clean Machine Inc. has developed for delivering an enhanced service experience by proactively managing the health and security for PC's and Apple Computers. This acquisition also broadens iYogi's access to key markets through Clean Machine's existing partnerships. Larry Gordon's past experience and successful track record will accelerate iYogi's expansion through his focus on global alliances.
Commenting on the acquisition of Clean Machine Inc., Uday Challu, CEO & Co-founder of iYogi, said,

"This acquisition will help iYogi to enhance our customer experience and extend our market reach to the millions of consumers that are challenged by the increasingly complex technology environment. Clean Machine's proactive maintenance and management of PCs in home and small business environment will be our launch platform for building the next generation of managed services for consumers."

"We are delighted to have Larry spearheading partnerships and global alliances for iYogi. His incredible experience in marketing, sales and building global alliances will help forge partnerships with retailers, multiple service operators, software publishers, original equipment manufacturers (OEM) and other such companies that are at the frontlines for managing tech support issues for consumers and small businesses",
added Challu.

With more than 20 years of experience, Larry Gordon has played a variety of strategic roles in marketing, sales and building alliances. Larry was the Executive Vice President at Capgemini and Kanbay. He was also VP of Global Marketing for Cognizant (Nasdaq: CTSH), a leader in global IT services and Director of Marketing for New York based Information Builders.

"I am excited to join a company that shares a common mission to Clean Machine in creating a global brand for delivering the best technical support to consumers and small businesses. We also share a common approach of utilizing highly skilled talent with leading edge tools, thereby delivering services at incredible price-points, with high margins for our partners",
said Larry Gordon, the newly appointed President of Global Channel Sales at iYogi.


Headquartered in Gurgaon, India with offices in New York, USA, iYogi provides personalized computer support for consumers and small businesses in United States, United Kingdom, Canada and Australia. IYogi's 24/7 phone and remote technical assistance, spans across a comprehensive range of technologies we use every day from a wide range of vendors. Utilizing its proprietary technology iMantra , and highly qualified technicians, iYogi delivers amongst the highest benchmarks for resolution and customer satisfaction. iYogi is privately held and funded by SAP Ventures, Canaan Partners, and SVB India Capital Partners. iYogi was recently awarded the Red Herring Global 100 Award, recognizing it as one of the 100 most innovative private companies driving the future of technology. For more information on iYogi and a detailed list of technologies supported, visit:


Clean Machine Inc. is a NJ-based and incorporated company that helps consumers and small business owners easily manage and protect their computing environments safely and cost effectively. The company is has a unique, powerful and inexpensive PC concierge service. Specifically, each customer is assigned a highly-trained tech concierge who remotely examines their computer system on a scheduled and very secure basis. The PC concierge will immediately fix software-based problems and prevent new threats to the customer's computing environment including offensive pop-ups, browser redirects and slow performance, and then provides a detailed report. Clean Machine's proprietary Radar(TM) technology (Remote Access Detection Audit and Repair) allows its expert technicians to remotely resolve any problems, eliminating the need for customers to go through the frustrating process of speaking with a tech support expert, and still having to do the work themselves. In other words, the Clean Machine PC concierges do it all. For more information on Clean Machine please visit

Thursday, January 29, 2009

iYogi Awarded Red Herring Top 100 Global Company

Recognizing the first, global, direct to consumers and small business technical support service from India

New York, January 21st, 2009 - iYogi (, today announced that it has been awarded as one of the Red Herring Top 100 Companies. Red Herring Top 100 Global Companies are chosen from winners and finalists of the previous Red Herring Top 100 Companies from North America, Europe and Asia Red Herring Top 100 Companies. Winning and finalist companies from the previous three years are were eligible for this outstanding award. Out of 1,800 successful and highly eligible companies, the Red Herring editorial team deployed a detailed process to drill-down the best companies first to 200 finalists, then to the top 100 winners of this global award. Evaluations were made on both quantitative and qualitative criteria, such as financial performance, innovation, management, global strategy, and ecosystem integration. The announcement of the winners was made at the Red Herring 100 Global, which took place in San Diego from January 14-16, 2009. Present among the finalists were elite executives and venture capital leaders from around the world.

"We were so pleased to announce iYogi as a Red Herring Top 100 Global Company," commented Red Herring publisher Alex Vieux."

"iYogi has proven to be a company excelling in their industry and its ripples have turned into waves. It was difficult for us to narrow down, but we are pleased to have included iYogi in our list of promising companies. We look forward to the changes it makes to its industry in the future".

"iYogi set out to introduce a new kind of service that would change the way technical support is delivered to consumers and small businesses. We are proud to be recognized by Red Herring's editorial team for our innovation and dedication to solve everyday problems faced by millions of consumers who are challenged by the increasingly complex computing environment," commented Uday Challu, CEO, iyogi.
iYogi delivers technical support services directly to consumers and small businesses and is the first, global, technical support brand based out of India. The company offers its customers an unlimited, annual service subscription for $139.99 per desktop that includes support for a wide range of technologies, including PC hardware Microsoft Windows Operating System, software applications, peripherals and multifunctional devices. iYogi recently launched Support Dock, a comprehensive desktop application suite with PC recovery, data backup, anti-virus and spyware removal , PC optimization, and home networking tools. Small businesses are serviced by iYogi's dedicated services group offering managed IT services enabling owners to increase productivity and maximize their return on investment.

About Red Herring

Red Herring is a global media company, which unites the world's best high technology innovators, venture investors and business decision makers in a variety of forums: a leading innovation magazine, an online daily technology news service, technology newsletters and major events for technology leaders around the globe. Red Herring provides an insider's access to the global innovation economy, featuring unparalleled insights on the emerging technologies driving the economy. More information about Red Herring is available on the Internet at

About iYogi

iYogi delivers live, comprehensive, 24/7 technical support services directly to consumers and small businesses and is the first, global, technical support brand based out of India. Providing an annual unlimited subscription to technical support, iYogi now boasts of more than 50,000 customers. The company employs 600 professionals servicing customers in the U.S., U.K., Canada, Australia and fast expanding to 12 new geographies across the globe. iYogi's resolution rate of 86 percent and customer satisfaction rate of 95 percent are amongst the highest published benchmarks in the industry. For further information, please visit -

iYogi Contact:

Vishal Dhar
iYogi, Inc.
Phone: 212-229-0901

Red Herring Contact:

Anam Alpenia
Red Herring, Inc.
Phone: 650-428-2900
Email: Yvonne Caprini
Logistics Manager
Red Herring, Inc.
Phone: 1 650 428 2900 x 410

Monday, December 15, 2008


Award Recognizes the 100 “Most Promising” Asian Companies Driving the Future of Technology

Silicon Valley, CA, Dec 9th, 2008— Red Herring today announced that iYogi is a winner of the Red Herring 100 Award, a selection of the 100 most innovative private technology companies based in Asia.

IYogi delivers technical support services directly to consumers and small businesses and is the first, global, technical support brand based out of India with more than 50,000 customers. The company offers consumers an unlimited, annual subscription service for $119.99 per desktop that includes support for a wide range of technologies, including PC hardware, Microsoft Products Support, Windows Operating systems, Computer Support, Software applications, MP3 players, Networking devices, Digital camera, Printers and scanners etc.

The Red Herring editorial board diligently surveyed the entrepreneurial scene throughout Asia and identified the top 100 out of more than 1,000 closely evaluated companies that are leading the next wave of innovation.

“Our winners and Finalists demonstrate that Asia is increasingly becoming a leader in innovation, contrary to common stereotypes", said Joel Dreyfuss, editor-in-chief of Red Herring. " It was tough to choose just the top 100 finalists from such a large list of excellent contenders, and we are very happy with the quality of the companies we selected as finalists."

“We believe consumers and small business owners should have low-cost access to the highest quality support available on the planet", said Uday Challu, CEO of iYogi. “We are thrilled that our innovative approach to solving everyday technology problems for consumers and our managed services for small businesses has been recognized by Red Herring’s keen-eyed leadership. We are continuously innovating in adding new services that includes PC recovery, anti-virus, anti-spyware, data back-up and PC optimization in providing the best tech support experience for our customers”, adds Uday.

The 100 winning companies have been announced at the Red Herring Asia event in Hong Kong. The CEOs of the winning start ups presented their innovative ideas and technologies to an audience of leading entrepreneurs, financiers, and corporate strategists at the event at the Hong Kong, JW Marriott Hotel earlier this week.

About iYogi

iYogi is the first direct-to-consumer and small business technical support service from India. Providing an annual unlimited subscription to technical support, iYogi now boasts of more than 50,000 customers. The company employs 600 professionals servicing customers in the US, UK, Canada, Australia and fast expanding to 12 new geographies across the globe. iYogi’s resolution rate of 87 percent and customer satisfaction rate of 93 percent are amongst the highest published benchmarks in the industry. For further information, please visit

iYogi Contact

Vishal Dhar
President Marketing, iYogi Inc.
Phone: 212 229 0901