iYogi Acquires Clean Machine Inc.

Larry Gordon, Founder of Clean Machine appointed as President Global Channel Sales at iYogi

New York, NY, May 11th, 2009 : iYogi, a global direct to consumer and small business remote technical support provider, today announced it’s acquisition of Clean Machine Inc, a provider of remotely administered PC security and performance management services. Clean Machine will operate as a separate brand under the iYogi services umbrella along with the recently lunched Support Dock (www.supportdock.com) and its comprehensive range of 24/7 technical support services for computers, printers, MP3 players, digital camera, routers, servers and more than 100 software applications. Larry Gordon, Founder of Clean Machine is appointed as the President of Global Channel Sales for iYogi.

iYogi will integrate technology and innovation that Clean Machine Inc. has developed for delivering an enhanced service experience by proactively managing the health and security for PC's and Apple Computers. This acquisition also broadens iYogi's access to key markets through Clean Machine's existing partnerships. Larry Gordon's past experience and successful track record will accelerate iYogi's expansion through his focus on global alliances.
Commenting on the acquisition of Clean Machine Inc., Uday Challu, CEO & Co-founder of iYogi, said,

"This acquisition will help iYogi to enhance our customer experience and extend our market reach to the millions of consumers that are challenged by the increasingly complex technology environment. Clean Machine's proactive maintenance and management of PCs in home and small business environment will be our launch platform for building the next generation of managed services for consumers."

"We are delighted to have Larry spearheading partnerships and global alliances for iYogi. His incredible experience in marketing, sales and building global alliances will help forge partnerships with retailers, multiple service operators, software publishers, original equipment manufacturers (OEM) and other such companies that are at the frontlines for managing tech support issues for consumers and small businesses",

added Challu.

With more than 20 years of experience, Larry Gordon has played a variety of strategic roles in marketing, sales and building alliances. Larry was the Executive Vice President at Capgemini and Kanbay. He was also VP of Global Marketing for Cognizant (Nasdaq: CTSH), a leader in global IT services and Director of Marketing for New York based Information Builders.

"I am excited to join a company that shares a common mission to Clean Machine in creating a global brand for delivering the best technical support to consumers and small businesses. We also share a common approach of utilizing highly skilled talent with leading edge tools, thereby delivering services at incredible price-points, with high margins for our partners",

said Larry Gordon, the newly appointed President of Global Channel Sales at iYogi.

ABOUT IYOGI

Headquartered in Gurgaon, India with offices in New York, USA, iYogi provides personalized computer support for consumers and small businesses in United States, United Kingdom, Canada and Australia. IYogi's 24/7 phone and remote technical assistance, spans across a comprehensive range of technologies we use every day from a wide range of vendors. Utilizing its proprietary technology iMantra , and highly qualified technicians, iYogi delivers amongst the highest benchmarks for resolution and customer satisfaction. iYogi is privately held and funded by SAP Ventures, Canaan Partners, and SVB India Capital Partners. iYogi was recently awarded the Red Herring Global 100 Award, recognizing it as one of the 100 most innovative private companies driving the future of technology. For more information on iYogi and a detailed list of technologies supported, visit: www.iyogi.net.

ABOUT CLEAN MACHINE

Clean Machine Inc. is a NJ-based and incorporated company that helps consumers and small business owners easily manage and protect their computing environments safely and cost effectively. The company is has a unique, powerful and inexpensive PC concierge service. Specifically, each customer is assigned a highly-trained tech concierge who remotely examines their computer system on a scheduled and very secure basis. The PC concierge will immediately fix software-based problems and prevent new threats to the customer's computing environment including offensive pop-ups, browser redirects and slow performance, and then provides a detailed report. Clean Machine's proprietary Radar(TM) technology (Remote Access Detection Audit and Repair) allows its expert technicians to remotely resolve any problems, eliminating the need for customers to go through the frustrating process of speaking with a tech support expert, and still having to do the work themselves. In other words, the Clean Machine PC concierges do it all. For more information on Clean Machine please visit www.pccleanmachine.com.

RED HERRING AWARDS IYOGI FOR THE 2008 RED HERRING ASIA AMERICA 100

Award Recognizes the 100 “Most Promising” Asian Companies Driving the Future of Technology

Silicon Valley, CA, Dec 9th, 2008— Red Herring today announced that iYogi is a winner of the Red Herring 100 Award, a selection of the 100 most innovative private technology companies based in Asia.

IYogi delivers technical support services directly to consumers and small businesses and is the first, global, technical support brand based out of India with more than 50,000 customers. The company offers consumers an unlimited, annual subscription service for $119.99 per desktop that includes support for a wide range of technologies, including PC hardware, Microsoft Products Support, Windows Operating systems, Computer Support, Software applications, MP3 players, Networking devices, Digital camera, Printers and scanners etc.

The Red Herring editorial board diligently surveyed the entrepreneurial scene throughout Asia and identified the top 100 out of more than 1,000 closely evaluated companies that are leading the next wave of innovation.

“Our winners and Finalists demonstrate that Asia is increasingly becoming a leader in innovation, contrary to common stereotypes", said Joel Dreyfuss, editor-in-chief of Red Herring. " It was tough to choose just the top 100 finalists from such a large list of excellent contenders, and we are very happy with the quality of the companies we selected as finalists."

“We believe consumers and small business owners should have low-cost access to the highest quality support available on the planet", said Uday Challu, CEO of iYogi. “We are thrilled that our innovative approach to solving everyday technology problems for consumers and our managed services for small businesses has been recognized by Red Herring’s keen-eyed leadership. We are continuously innovating in adding new services that includes PC recovery, anti-virus, anti-spyware, data back-up and PC optimization in providing the best tech support experience for our customers”, adds Uday.

The 100 winning companies have been announced at the Red Herring Asia event in Hong Kong. The CEOs of the winning start ups presented their innovative ideas and technologies to an audience of leading entrepreneurs, financiers, and corporate strategists at the event at the Hong Kong, JW Marriott Hotel earlier this week.

About iYogi

iYogi is the first direct-to-consumer and small business technical support service from India. Providing an annual unlimited subscription to technical support, iYogi now boasts of more than 50,000 customers. The company employs 600 professionals servicing customers in the US, UK, Canada, Australia and fast expanding to 12 new geographies across the globe. iYogi’s resolution rate of 87 percent and customer satisfaction rate of 93 percent are amongst the highest published benchmarks in the industry. For further information, please visit www.iyogi.net.

iYogi Contact

Vishal Dhar
President Marketing, iYogi Inc.
Phone: 212 229 0901
Email: vishal@iyogi.net

Schedule an in-person meeting

· On the File menu, point to New, and then click Meeting Request.

Keyboard shortcut To create a new meeting request, press CTRL+SHIFT+Q.

· In the Subject box, type a description.

· In the Location box, type a description or click Rooms to choose from rooms available for automatic scheduling by using Microsoft Exchange.

· In the Start time and End time lists, select the start and end time for the meeting. If this is an all day event, select the All day event check box.

An all day event is a full 24 hour event lasting from midnight to midnight.

Note By default, the current time zone setting on your computer system is used to schedule meetings. If you want to schedule meetings based upon an alternate time zone, on the Meeting tab, in the Options group, click Time Zones.

· Type any information that you want to share with the recipients, attach any files, or create a Meeting Workspace.

For more information about Meeting Workspaces, see the See Also section.

· On the Meeting tab, in the Show group, click Scheduling Assistant.

The Scheduling Assistant helps to find the best time for your meeting.

· Click Add Others, and then click Add from Address Book.

· In the Select Attendees and Resources dialog box, in the Search box, enter the name of a person or resource that you want to invite to the meeting. If you are searching with the More Columns option, then click Go.

· Select the name from the results list, and click Required, Optional, or Resources, and then click OK.

Required and Optional attendees appear in the To box on the Meeting tab, and Resources appear in the Location box.

The free/busy grid shows the availability of attendees. A green vertical line represents the start of the meeting. A red vertical line represents the end of the meeting.

The Suggested Times pane locates the best time for your meeting, which is defined as the time when most attendees are available. The best meeting time appears at the top of the pane. To select any of the suggested times, click the time suggestion in the Suggested Times pane. You can also manually pick a time on the free/busy grid.

· If you want to make the meeting recur, on the Meeting tab, in the Options group, click Recurrence, select the recurrence pattern, and then click OK.

When you add a recurrence pattern to a meeting request, the Meeting tab changes to Recurring Meeting.

· On the Meeting tab, in the Show group, click Appointment.

· Click Send.

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Prevent meeting request replies

In Microsoft Office Outlook, you can send a meeting request and not track the attendees' responses. Not tracking the responses can be useful when you send a meeting request to a large number of attendees but do not want to know who can and cannot attend.

Turn off meeting request responses

In a new meeting request, do the following:

1. On the Meeting tab, in the Attendees group, click Responses.

Note For recurring meetings, the Meeting tab appears as the Recurring Meeting tab.

2. Click Request Responses to clear the Request Responses and Allow New Time Proposal check boxes.

Note If you turn off the Request Responses option, you will not be able to track whether attendees have accepted, tentatively accepted, or declined. For instance, when you open the meeting in your calendar, click the Meeting tab, and then click Tracking in the Show group, the Response column will display None for all of the attendees.

Turn off responses after you send the meeting request

Even if you don't turn off the response option when you initially send the meeting request, you can change the option at any time.

1. Open the meeting.
2. On the Meeting tab, in the Attendees group, click Responses.

Note For recurring meetings, the Meeting tab appears as the Recurring Meeting tab.

3. Click Request Responses to clear the Request Responses and Allow New Time Proposal check boxes.
4. Click Send Update.

It is necessary to click Send Update so that the meeting request is updated in Outlook for all meeting attendees. If you want to go for Outlook Support and want to fix your issue, you can take Computer Help

Add or remove a second time zone

You can display a second time zone in your calendar by selecting the Show an additional time zone check box in the Time Zone dialog box. The second time zone is used only to show a second time bar in Calendar view, and does not affect the way in which calendar items are stored or displayed.

Note The additional time zone is not affected by the current time zone settings; it is completely separate.

1. On the Tools menu, click Options.
2. Click Calendar Options.
3. Click Time Zone.
4. Do one of the following:
• Add a second time zone
1. Select the Show an additional time zone check box.
2. In the Label box, type a name for the second time zone.
3. In the Time zone box, click the time zone that you want to add.
4. If you want your computer clock to automatically adjust for daylight saving time changes, select the Adjust for daylight saving time check box.

This option is available only in time zones that use daylight saving time (DST).

• Remove a second time zone

• Clear the Show an additional time zone check box.

Tip You can quickly switch your current time zone to the second time zone by clicking Swap Time Zones. This affects all times displayed in Outlook as well as times displayed in other Microsoft Windows-based applications.

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What is Calendar Coloring in Outlook?

Microsoft Outlook has 10 colors that you can use to color appointments and meetings. These colors are visible in Day/Week/Month view of Calendar. You can color individual or recurring appointments and meetings manually, or you can use rules to automatically color items that meet certain conditions, such as when a certain word is used in the subject or when a meeting request is sent by a certain person. Manual coloring always take precedence over automatic coloring, so if you have applied manual coloring to an item, automatic coloring will not be applied to it.

If you open another person’s calendar or a calendar stored in a public folder, you will see the colors that were assigned manually, but no automatic coloring. Automatic coloring can be seen only by the person who set it up.

Each color comes with a label. You can change these labels to make them more meaningful to you. For example, you can change the label of the color red from "important" to "urgent."

Displaying your availability status

When you view Calendar in Day or Work Week view, the pattern of the availability indicator (availability indicator: Appears to the left of a meeting or appointment (or all the way around the item when selected), indicating time status as free, tentative, busy, out of office, or no information available. Visible only in Day and Work Week view.) to the left of any appointment or meeting displays your availability status for that time period: free, tentative, busy, or out of Microsoft office.

How to Customize a group schedule in Outlook

1. In Calendar, on the Actions menu, click View Group Schedules.
2. Click the group schedule you want, and then click Open.
3. Click Options, and then click any of the following:
• Show Only Working Hours By default, the group calendar displays the working hours you have specified in the Start time and End time boxes in the Calendar Options dialog box (Tools menu, Options command). If you clear the check box next to Show Only Working Hours, you will see all 24 hours of each day when you look at the group calendar.
• Show Calendar Details By default, the group calendar displays details of all calendar items, unless an item has been marked private by its owner. If you clear the check box next to this option, the calendar will not include any details.
• Auto Pick Finds available times for all group members.
• Refresh Free/Busy Connects to the free/busy (free/busy time: In Calendar, time status and user defined labels are indicated by colors and patterns.) server and obtain the latest free/busy information for all group members.

I have to sketch out the details once again before this Monday for a official presentation. But then what i want to share here with you is my experience of sharing the Microsoft Outlook and providing a computer support assistance.